Frequently Asked Questions
Find answers to common questions about our transportation services
What areas do you serve?
We provide transportation services throughout Wisconsin, with primary focus on the Milwaukee metropolitan area. We also offer service to Chicago O'Hare, Madison, and other major destinations.
How far in advance should I book?
We recommend booking at least 24 hours in advance for guaranteed availability. However, we often accommodate same-day bookings based on availability. For airport transfers, we suggest booking 2-3 days ahead.
Are your vehicles wheelchair accessible?
Yes! We have wheelchair accessible vehicles in our fleet. Please specify accessibility needs when booking so we can ensure the appropriate vehicle is assigned to your trip.
Do you accept credit cards?
Yes, we accept all major credit cards, cash, and can set up corporate billing accounts for regular customers. Payment is typically due at the time of service.
What makes Air Jamaica Transit different?
We combine professional transportation services with authentic Jamaican culture. You'll enjoy reggae music, cultural storytelling, and warm hospitality that makes every ride memorable while maintaining the highest safety and service standards.
Do you provide car seats for children?
Yes, we can provide car seats and booster seats upon request. Please specify the age and weight of children when booking so we can ensure proper safety equipment is available.
What is your cancellation policy?
Cancellations made 24+ hours in advance receive full refund. Cancellations within 24 hours may be subject to a cancellation fee. Emergency cancellations are handled on a case-by-case basis.
Do you track flights for airport pickups?
Absolutely! We monitor flight schedules in real-time and adjust pickup times automatically for delays. This ensures we're there when you land, regardless of flight changes.
Can I schedule recurring trips?
Yes, we offer recurring trip scheduling for regular customers. This is perfect for medical appointments, work commutes, or any regular transportation needs. Contact us to set up your recurring schedule.
Are your drivers background checked?
Yes, all our drivers undergo comprehensive background checks, drug testing, and regular safety training. We maintain the highest standards for driver certification and vehicle safety.
Still Have Questions?
Our friendly team is here to help with any additional questions you might have.
Ready to Book Your Transportation?
Don't wait - experience the Air Jamaica Transit difference today!